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Job
Job Title: -22500
Location: Bengaluru
Experience Range: 1 - 2 Years
About Us: As one of India’s top IT services firms, CMS IT Services has been consistently providing in-depth customized IT Infrastructure Solutions to across all sectors of industry – government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end-to-end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.
Roles and Responsibility:

Locations %u2013 Bangalore, Chennai & Hyderabad

 

As discussed, PFB JD for PM.

 

Designation : Project / Delivery Manager

Experience : 5+ Years

%u2022      Ensure Service Levels are consistently met

  • Act as an escalation point for customer
  • Ensure process adherence
  • Identify & implement Process Improvements

%u2022      Understand changing Business needs & align service delivery to meet the customer needs

%u2022      Analyse calls/patterns, aim at reducing repeat calls

%u2022      Inducting new members in service delivery team

%u2022      Improve Quality of Service through automation and by enhancing Engineer skill levels

%u2022      Analyse vendor performance & conducting vendor reviews for improved performance

%u2022      Identifying Training need for team

%u2022      Setting objectives/ KRA%u2019s of team members

%u2022      Evaluating performance of team

%u2022      Recommending process improvements

%u2022      Scheduling & ensuring quarterly user satisfaction survey is conducted

%u2022      Analyse the customer satisfaction ratings & implementing plan for improvement of customer satisfaction

Additional Skills:

%u2022      should know PSS business %u2013 70% and 30% managed services

%u2022      Reporting skills %u2013 Excel and MS power point is a must.

%u2022      He should know English %u2013 written and communication skills.

%u2022      Should be willing to work from Monday to Saturday as per the client requirement

%u2022      Must operate from client site - when required.

%u2022      Only Male candidates.